Frequently Asked Questions
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Answers To Common Questions
From getting started to how we keep your data safe — find quick answers below, or contact us and a real accountant will reply.
Have Any Question?
Our team is here to help. Reach out anytime and we will guide you through every step.
What does full-charge bookkeeping include?
Full-charge bookkeeping covers your complete financial back office: recording every transaction, bank and card reconciliations, payroll, accounts payable and receivable, monthly financial statements and preparing your books for tax time.
How is it different from basic bookkeeping?
Basic bookkeeping usually stops at data entry. Full-charge bookkeeping goes further — we reconcile, review and report on your numbers, manage payroll and keep your books accurate and tax-ready all year.
Do you work with small businesses and startups?
Yes. Most of our clients are small and growing businesses. Our plans scale with you, so you only pay for the support you need today and can upgrade anytime.
Can you handle payroll and tax filings?
Absolutely. We run payroll, issue payslips and file payroll, sales and income tax returns on time, so you never have to worry about missed deadlines or penalties.
How do I get started?
Book a free consultation. We will learn about your business, recommend the right plan and set up your accounts — most clients are fully onboarded within a week.
Can I switch to you from my current accountant?
Yes. We handle the handover, collect your records from your previous accountant and make sure nothing falls through the cracks.
Is my financial data secure?
We use secure, cloud-based accounting tools with encrypted access, and we only share your information with the people who need it.
Do you work with clients in other cities or countries?
Yes. We work fully online, so we can support businesses wherever they are, using email, video calls and WhatsApp.
How do I share documents with you?
Upload them to a secure shared folder, connect your bank feeds to your accounting software or simply email them to us — whatever is easiest for you.
What happens if I need help outside my plan?
Just ask. We quote any extra work upfront, so there are never surprise charges.
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